Events
Assertive communications
Assertive communications Training Workshop
A one day programme designed to help individuals to develop their assertiveness skills and feel happier about the way they handle situations and people.
This event took place on Thursday 4th February at Waterside House.
Although this event has already taken place, you can access exclusive photos and videos from the event by following the links to the right.
A one day programme designed to help individuals to develop their assertiveness skills and feel happier about the way they handle situations and people.
Objectives
At the end of the workshop learners will be able to:
* Confidently deal with a wide range of people including senior colleagues, team members and professionals from other disciplines, customers, friends and family members
* Handle conflict with tact and diplomacy
* Communicate effectively and establish requirements
* Utilise various assertiveness models including fogging, 3 step model to assertiveness, discrepancy assertion and saying no
* Identify sources of stress and coping strategies
*Key Content*
- Icebreaker activities
- Defining assertive behaviour – self assessment
- Body language – effects of different behaviours
- Assertiveness techniques
- The 3-step model to assertiveness/saying no/discrepancy assertion/fogging
- Practice sessions – review
- Case Study Work – communicating with senior colleagues
- Case Study Work – dealing with a sensitive situation with a member of staff
- Handling complaints
The course will be presented by Julie Bell Consulting Ltd, the “largest private training provider of ILM Qualifications in the North West”.
Also of interest
This event might have passed, but here are some other events which you might be interested in.
Sep 14
Let's Talk Starting in Business - September Business Seminar
Many new businesses fly no further than the drawing board. Barclays free Let’s Talk Starting in Business seminars will give you the tools to help your business take off.
