Events
Dealing with Difficult People & Situations - November
Dealing with Difficult People & Situations - November Training Course
The aim of the course is to give delegates a better understanding of human behaviour together with some useful techniques for dealing with some of the more difficult aspects.
This event took place on Wednesday 4th November at Waterside House.
Although this event has already taken place, you can access exclusive photos and videos from the event by following the links to the right.
The aim of the course is to give delegates a better understanding of human behaviour together with some useful techniques for dealing with some of the more difficult aspects.
Objectives
It’s part of life to deal with ongoing difficulties. It’s often the way in which we deal with these hardships that makes them better or worse.
There are some really useful behaviours that we can learn to adopt when dealing with aggressive people, passive people and complaining people, that can make handling these situations a lot easier.
By the end of this day you will have learned a very practical, diplomatic way of dealing with conflict in lots of different situations.
This is a great day for anyone who works with other people like colleagues, customers, members of their staff or managers.
*Key Content*
- Understanding types of behaviour
- Examining behaviour in different situations
- A five stage model for assertive behaviour
- Being persuasive and putting forward your views
- Techniques for dealing with verbal aggression
- Handling difficult feedback
The course will be presented by Marylou Booth from Training Works, who has been described as having a “particular skill in relaxing delegates and making sure they enjoy the process, but most importantly she is an excellent trainer!”
Also of interest
This event might have passed, but here are some other events which you might be interested in.
Sep 14
Let's Talk Starting in Business - September Business Seminar
Many new businesses fly no further than the drawing board. Barclays free Let’s Talk Starting in Business seminars will give you the tools to help your business take off.
