Events
Professional Reception Skills
Professional Reception Skills Training Event
Recognise the importance of first impressions, attitudes and behaviours
This event took place on Friday 19th September at Waterside House.
Although this event has already taken place, you can access exclusive photos and videos from the event by following the links to the right.
Objectives
- Recognise the importance of first impressions, attitudes and behaviours
- Learn how to project a professional image when dealing with customers / visitors
- Refresh telephone skills
- Learn how to handle difficult people with tact and diplomacy
Key Content
- Role of the receptionist
- You and your customers
- Projecting yourself – voice, appearance, image
- The language of service
- Communicating effectively face to face
- Telephone handling skills:-
- - Telephone answering
- - The greeting sequence
- - Transferring calls
- - Screening calls
- - Message taking
- - Getting the most from enquiries
- - Closing the call
- Dealing with difficult situations / people
- Personal action planning
The course will be presented by Julie Bell Consulting Ltd, the “largest private training provider of ILM Qualifications in the North West”.
FREE colour consultation available on completion!
Numbers are limited to ensure the most effective training environment.
Also of interest
This event might have passed, but here are some other events which you might be interested in.
Nov 25
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All those who recognise time as a valuable resource and wish they had more of it.
Nov 29
The Van Der Waals Attraction Furness Young Professionals
The Van Der Waals Attraction is a unique, exciting event taking place in Barrow on 29th November at The Canteen media and arts centre.
Dec 4
Communicating Well at Work Training Event
To enable delegates to perform more professionally in the workplace.
