Events

Successful Telephone Techniques

Successful Telephone Techniques Business Seminar

The purpose of this workshop is to enable you to project yourself very well over the telephone, in a friendly, professional, effective and confident manner.

This event took place on Tuesday 23rd June at Waterside House.

Although this event has already taken place, you can access exclusive photos and videos from the event by following the links to the right.

Aims & Objectives

The purpose of this workshop is to enable you to project yourself very well over the telephone, in a friendly, professional, effective and confident manner.

The day is aimed at both experienced and inexperienced staff who use the phone and who want to raise their standards.

Having a strong emphasis on customer care, the day will be a mixture of theory, practical exercises and discussion.

Key Content

The difference between telephone communication and face to face
Guidelines for excellent telephone behaviour
Sounding friendly
Handling complaints
Taking messages
Guidelines for effective communication

The course will be presented by Marylou Booth from Training Works, who has been described as having a “particular skill in relaxing delegates and making sure they enjoy the process, but most importantly she is an excellent trainer!”